Privacy Policy

1. Information We Collect

We collect personal information that you voluntarily provide when you:

• Fill out forms on our website (name, email address, phone number)
• Request a consultation, feasibility review, or project estimate
• Schedule a site visit or design consultation
• Contact us via email, phone, or online form
• Subscribe to receive communications from us

The types of information we may collect include:

• Name
• Email address
• Phone number
• Mailing address
• Property address and project details

2. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and provide requested services
• Schedule and confirm site visits and consultations
• Send service-related communications (appointment reminders, project updates, estimates, invoices)
• Improve our website and services
• Comply with legal obligations

3. SMS Opt-In & Mobile Data Privacy

If you provide your phone number and opt in to receive SMS messages from DHRH LLC, we may send you text messages related to your consultation confirmations and reminders, project estimates and updates, site visit scheduling, and service follow-ups. If you have opted in to receive marketing messages, you may also receive project showcases, ADU guides, seasonal content, and service announcements.

Your consent to receive SMS messages is not a condition of purchase.

You may opt out of text messages at any time by replying STOP to any message. For assistance, reply HELP or contact us at info@dhrhsantabarbara.com.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

Text messaging originator opt-in data and consent will not be shared with any third parties, except for aggregators and providers of the Text Message services.

Message frequency varies. Message and data rates may apply.

4. Information Sharing and Disclosure

We do not sell, rent, or trade your personal information to third parties.

We may share information with trusted service providers that help us operate our business (e.g., scheduling software, CRM platforms, payment processors, hosting providers). These service providers are permitted to process information only to provide services to us and are required to protect your information under confidentiality agreements.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

5. Data Security

We implement reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, use, alteration, or disclosure. While we strive to protect your information, no method of transmission over the Internet or electronic storage is 100% secure.

6. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and understand visitor behavior. You can control cookie preferences through your browser settings.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

8. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a minor, we will take steps to delete it promptly.

9. Your Rights

You have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information (subject to legal obligations)
• Opt out of marketing communications at any time

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

11. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us: